What are the different paid support options?


#1

Our aim is simple; to help you get the most out of Geodesign Hub for the benefit of your organization and your geodesign project.

No matter how complex your project is, we can provide complete support from start to finish. As experts on Geodesign Hub, we are your source for help, advice and problem solving. We offer four levels of support, so you can choose an option to suit your project and its budget and schedule. Regardless of which option you choose, our support is on a per-project basis. Because it is time limited, we make sure you get hands-on, effective solutions fast.

You can also support[at]geodesignhub[dot]com for further enquiries.

Basic Support

Geodesign Hub comes with extensive self-help documentation and tutorials. These are free to all users of the free-to-use Geodesign Hub software.

Enhanced Support: for Intermediate to Advanced users

If you already have some experience with Geodesign Hub and have project experience, this support package is for you. You will already be familiar with the operations and functions of Geodesign Hub, but you may want assistance to address particular challenges that arise during the development your project. We will help you fit your data to your data structure, and make best use of the tools that are currently in place for your organization.

Our enhanced support for complicated problems includes:

  • Ticket based email support
  • Phone + online chat support
  • Same day response time

Technical Support: for Intermediate users

This support package is for users who have participated in geodesign projects before, but have not organised or managed one. Running a successful geodesign project involves both planning and technical knowledge. Our expert staff can help with both, helping prepare the data and models for your project and the setting up the process to get you off to a flying start. We will host your shapefiles on our infrastructure to be accessed during the study. All you need to do is lead from there.

  • Enhanced Support
  • Dedicated Account Manager
  • Help with your data and hosting requirements

Comprehensive Support: for users with no geodesign experience, but are facing a geodesign “problem”

This support package is for those who have never conducted a Geodesign project before, and need to gain in-depth understanding of Geodesign Hub and its technology while working on a real geodesign problem.

With our comprehensive support package, our experts will work with you to set up your project, organise your data, manage the project in partnership with your organisation and with appropriate geodesign and scientific consultants. You and your organization becomes the project client.

  • Technical Support
  • Dedicated Account Manager
  • Project management and execution
  • Full Technical Support
  • A Dedicated Project Manager
    Project management and execution through the six questions which frame a geodesign study:
  • How should the study area be described in content, space, and time?
  • How does the study area operate? What are the functional and structural relationships among its elements?
  • Is the study area working well now?
  • How might the study area be altered–by what policies and projects, where and when?
  • What differences might these changes cause?
  • How should the study area be changed?

Frequently Asked Questions (FAQ)