# Support **URL:** https://community.geodesignhub.com/c/support/9.md [Latest](https://community.geodesignhub.com/latest.md) · [Categories](https://community.geodesignhub.com/categories.md) --- ## [About the Support category](https://community.geodesignhub.com/t/about-the-support-category/52)
**Author:** [@hrishiballal](https://community.geodesignhub.com/u/hrishiballal)\ **Replies:** 2\ **Last updated:** [December 2, 2019, 1:39am UTC](https://community.geodesignhub.com/t/about-the-support-category/52 "2019-12-02T01:39:31Z")
General support questions about Geodesign Hub and geodesign projects conducted on the tool. --- ## [Deleting a diagram / Delete a system](https://community.geodesignhub.com/t/deleting-a-diagram-delete-a-system/1451)
**Author:** [@hrishiballal](https://community.geodesignhub.com/u/hrishiballal)\ **Replies:** 0\ **Last updated:** [September 12, 2025, 10:17am UTC](https://community.geodesignhub.com/t/deleting-a-diagram-delete-a-system/1451 "2025-09-12T10:17:02Z")
In this article you will learn how to delete individual diagrams from a project and / or delete all diagrams from a system by removing the system itself. Introduction We recommend that you review the What is a diagram? … --- ## [Import your ESRI / ArcGIS Feature Layer in Geodesignhub (Feature Layer)](https://community.geodesignhub.com/t/import-your-esri-arcgis-feature-layer-in-geodesignhub-feature-layer/1441)
**Author:** [@hrishiballal](https://community.geodesignhub.com/u/hrishiballal)\ **Replies:** 0\ **Last updated:** [May 22, 2025, 1:59pm UTC](https://community.geodesignhub.com/t/import-your-esri-arcgis-feature-layer-in-geodesignhub-feature-layer/1441 "2025-05-22T13:59:15Z")
Import ArcGIS Online/ESRI Data to Geodesignhub This article explains how to import ArcGIS Online/ESRI data into your Geodesignhub project. To enable this functionality, you must add the “ESRI-Bridge v2” plugin through th… --- ## [Import data from ArcGIS Online / ESRI systems to your project (Geopackage)](https://community.geodesignhub.com/t/import-data-from-arcgis-online-esri-systems-to-your-project-geopackage/1437)
**Author:** [@hrishiballal](https://community.geodesignhub.com/u/hrishiballal)\ **Replies:** 0\ **Last updated:** [April 14, 2025, 12:00pm UTC](https://community.geodesignhub.com/t/import-data-from-arcgis-online-esri-systems-to-your-project-geopackage/1437 "2025-04-14T12:00:15Z")
Import Geopackage from ArcGIS Online to Geodesignhub This article explains how to import a Geopackage stored in ArcGIS Online/ESRI into your Geodesignhub project. To enable this functionality, you must add the “ESRI-Brid… --- ## [Exporting your design to ArcGIS Online / ESRI systems](https://community.geodesignhub.com/t/exporting-your-design-to-arcgis-online-esri-systems/1430)
**Author:** [@hrishiballal](https://community.geodesignhub.com/u/hrishiballal)\ **Replies:** 0\ **Last updated:** [February 6, 2025, 8:33pm UTC](https://community.geodesignhub.com/t/exporting-your-design-to-arcgis-online-esri-systems/1430 "2025-02-06T20:33:26Z")
In this article we will detail how to export Geodesignhub data to ArcGIS Online / ESRI systems. To do this, you will have to add the “ESRI-Bridge v2” plugin for this via the administration panel. Pre-requisites Your pr… --- ## [Enabling 3D information for your diagrams](https://community.geodesignhub.com/t/enabling-3d-information-for-your-diagrams/22)
**Author:** [@hrishiballal](https://community.geodesignhub.com/u/hrishiballal)\ **Replies:** 0\ **Last updated:** [January 4, 2017, 8:52pm UTC](https://community.geodesignhub.com/t/enabling-3d-information-for-your-diagrams/22 "2017-01-04T20:52:34Z")
Geodesignhub enables designs to be analyzed in 3D. This is however done on a system by system basis and a system can be set to not process 3D impacts. By default, 3D relations are turned off for all systems and they have… --- ## [What is a Diagram Group?](https://community.geodesignhub.com/t/what-is-a-diagram-group/342)
**Author:** [@hrishiballal](https://community.geodesignhub.com/u/hrishiballal)\ **Replies:** 0\ **Last updated:** [December 26, 2017, 9:55pm UTC](https://community.geodesignhub.com/t/what-is-a-diagram-group/342 "2017-12-26T21:55:33Z")
In this article we cover the basics of diagram groups. Please review the What is a Diagram? article for the basics of a diagram. Diagram groups are turned off by default, you will have to go to the Administration Panel i… --- ## [Adding external maps to a project](https://community.geodesignhub.com/t/adding-external-maps-to-a-project/75)
**Author:** [@hrishiballal](https://community.geodesignhub.com/u/hrishiballal)\ **Replies:** 0\ **Last updated:** [January 5, 2017, 12:00pm UTC](https://community.geodesignhub.com/t/adding-external-maps-to-a-project/75 "2017-01-05T12:00:11Z")
Adding external data is extremely useful in a design activity. For e.g., critical areas, transportation plans, existing land use, slope information, etc. can act as design aids. Geodesignhub recommends a maximum of ten o… --- ## [Adding ESRI ArcGIS basemaps to your Geodesignhub Project](https://community.geodesignhub.com/t/adding-esri-arcgis-basemaps-to-your-geodesignhub-project/1103)
**Author:** [@hrishiballal](https://community.geodesignhub.com/u/hrishiballal)\ **Replies:** 0\ **Last updated:** [March 10, 2021, 12:11pm UTC](https://community.geodesignhub.com/t/adding-esri-arcgis-basemaps-to-your-geodesignhub-project/1103 "2021-03-10T12:11:19Z")
ESRI recently released a new platform to integrate ESRI maps, data and location services to external applications. In this article you will learn how to add ESRI basemaps to your Geodesignhub project. When you engage wit… --- ## [Where can I find the Project ID?](https://community.geodesignhub.com/t/where-can-i-find-the-project-id/1275)
**Author:** [@hrishiballal](https://community.geodesignhub.com/u/hrishiballal)\ **Replies:** 0\ **Last updated:** [December 21, 2022, 2:02pm UTC](https://community.geodesignhub.com/t/where-can-i-find-the-project-id/1275 "2022-12-21T14:02:24Z")
This article is for advanced users who want to use the Geodesignhub API and build extensions for your own use. Geodesignhub comes with a elaborate API and normally you will need two things to work with the API: An API… --- ## [Design teams and setting team priorities](https://community.geodesignhub.com/t/design-teams-and-setting-team-priorities/27)
**Author:** [@hrishiballal](https://community.geodesignhub.com/u/hrishiballal)\ **Replies:** 0\ **Last updated:** [January 4, 2017, 9:29pm UTC](https://community.geodesignhub.com/t/design-teams-and-setting-team-priorities/27 "2017-01-04T21:29:10Z")
Team priorities help in establishing an order of priority to the system; every member of the team sets his or her preferences and the system then automatically computes the overall preference. It is important to note tha… --- ## [What is the difference between project and policy diagrams?](https://community.geodesignhub.com/t/what-is-the-difference-between-project-and-policy-diagrams/48)
**Author:** [@hrishiballal](https://community.geodesignhub.com/u/hrishiballal)\ **Replies:** 0\ **Last updated:** [January 5, 2017, 10:17am UTC](https://community.geodesignhub.com/t/what-is-the-difference-between-project-and-policy-diagrams/48 "2017-01-05T10:17:01Z")
In Geodesignhub, a diagram can have features (represented as lines or polygons) as one of four entities: Evaluation features (in Red, Yellow, Green color) Constraints (in Black) Projects (in solid color) Poli… --- ## [Add evaluation map](https://community.geodesignhub.com/t/add-evaluation-map/1305)
**Author:** [@f\_ernst](https://community.geodesignhub.com/u/f_ernst)\ **Replies:** 3\ **Last updated:** [May 10, 2023, 2:58pm UTC](https://community.geodesignhub.com/t/add-evaluation-map/1305 "2023-05-10T14:58:05Z")
Hi, I have just created a new project with one system. Now, I want to add an evaluation map. However, following the advice according to How to upload evaluation maps - Support - Geodesignhub Community the map to where… --- ## [How to set preferred language, currency and units](https://community.geodesignhub.com/t/how-to-set-preferred-language-currency-and-units/17)
**Author:** [@hrishiballal](https://community.geodesignhub.com/u/hrishiballal)\ **Replies:** 0\ **Last updated:** [January 4, 2017, 5:13pm UTC](https://community.geodesignhub.com/t/how-to-set-preferred-language-currency-and-units/17 "2017-01-04T17:13:48Z")
Language is useful when others are searching for your profile. The currency is used for calculations around the designs. Go to your Profile page: Click on “Edit Profile” Choose the appropriate currency and … --- ## [How to customize the workflow screen](https://community.geodesignhub.com/t/how-to-customize-the-workflow-screen/343)
**Author:** [@hrishiballal](https://community.geodesignhub.com/u/hrishiballal)\ **Replies:** 0\ **Last updated:** [December 27, 2017, 11:43am UTC](https://community.geodesignhub.com/t/how-to-customize-the-workflow-screen/343 "2017-12-27T11:43:28Z")
In this article we will discuss how you can turn on or off different sections of the workflow. Only administrators can specify what sections of the workflow can be made visible or hidden. Go to the “Administration” se… --- ## [API Authentication Key](https://community.geodesignhub.com/t/api-authentication-key/34)
**Author:** [@hrishiballal](https://community.geodesignhub.com/u/hrishiballal)\ **Replies:** 0\ **Last updated:** [January 4, 2017, 10:25pm UTC](https://community.geodesignhub.com/t/api-authentication-key/34 "2017-01-04T22:25:42Z")
Geodesignhub currently supports Token Authentication. All users of the site get an Authentication Key associated with their account. This key is required in the header so that the user can access the API. The API does no… --- ## [July 2020 Webinar Recording](https://community.geodesignhub.com/t/july-2020-webinar-recording/951)
**Author:** [@hrishiballal](https://community.geodesignhub.com/u/hrishiballal)\ **Replies:** 0\ **Last updated:** [July 29, 2020, 8:42pm UTC](https://community.geodesignhub.com/t/july-2020-webinar-recording/951 "2020-07-29T20:42:35Z")
Here is the recording of the July 2020 webinar Webinar Slides here For questions and if you would like to discuss your Geodesign interest / project you can book office hours using our office hours calenda… --- ## [How to download designs and data from a project](https://community.geodesignhub.com/t/how-to-download-designs-and-data-from-a-project/500)
**Author:** [@hrishiballal](https://community.geodesignhub.com/u/hrishiballal)\ **Replies:** 0\ **Last updated:** [May 6, 2018, 9:42pm UTC](https://community.geodesignhub.com/t/how-to-download-designs-and-data-from-a-project/500 "2018-05-06T21:42:52Z")
In this article, we will describe how to download data from your project. All data can be taken out of your project using the API. This article does not cover the API exports however, there are two easy ways to download… --- ## [Gecekondu Alanları İçin senaryoların Hazırlanması](https://community.geodesignhub.com/t/gecekondu-alanlari-icin-senaryolarin-hazirlanmasi/1217)
**Author:** [@busrakoksal44](https://community.geodesignhub.com/u/busrakoksal44)\ **Replies:** 2\ **Last updated:** [March 8, 2022, 11:32am UTC](https://community.geodesignhub.com/t/gecekondu-alanlari-icin-senaryolarin-hazirlanmasi/1217 "2022-03-08T11:32:04Z")
For Eyyubiye District of ŞanlıUrfa, the architecture of the region has deteriorated with the rapid population growth and unplanned urbanization brought about by the immigration problem. It is desired to plan the processe… --- ## [Creating a new account](https://community.geodesignhub.com/t/creating-a-new-account/125)
**Author:** [@hrishiballal](https://community.geodesignhub.com/u/hrishiballal)\ **Replies:** 0\ **Last updated:** [March 20, 2017, 10:02am UTC](https://community.geodesignhub.com/t/creating-a-new-account/125 "2017-03-20T10:02:18Z")
This topic details how you create a new account. Go to https://www.geodesignhub.com on Firefox or Chrome or Microsoft Edge Click on blue link: “Log in” button on the top right Go to Sign up for a new account … --- ## [Making Evaluation maps](https://community.geodesignhub.com/t/making-evaluation-maps/62)
**Author:** [@hrishiballal](https://community.geodesignhub.com/u/hrishiballal)\ **Replies:** 0\ **Last updated:** [January 5, 2017, 11:26am UTC](https://community.geodesignhub.com/t/making-evaluation-maps/62 "2017-01-05T11:26:05Z")
Evaluation maps or site assessments are useful in designing interventions or a management strategy. In Geodesignhub, they are simple red / yellow / green maps that tell the designer locations where intervention is requir… --- ## [Cross systems analysis](https://community.geodesignhub.com/t/cross-systems-analysis/1186)
**Author:** [@f\_ernst](https://community.geodesignhub.com/u/f_ernst)\ **Replies:** 7\ **Last updated:** [November 17, 2021, 4:20am UTC](https://community.geodesignhub.com/t/cross-systems-analysis/1186 "2021-11-17T04:20:41Z")
Hi Hriishi, I conducted a cross systems analysis for SCENARIOS FOR HARRAN DISTRICT based on the matrix attached. I don’t understand why most of the projects appear in yellow color. According to the matrix especially the… --- ## [Failure to import Geojson data](https://community.geodesignhub.com/t/failure-to-import-geojson-data/1132)
**Author:** [@f\_ernst](https://community.geodesignhub.com/u/f_ernst)\ **Replies:** 1\ **Last updated:** [April 22, 2021, 9:09pm UTC](https://community.geodesignhub.com/t/failure-to-import-geojson-data/1132 "2021-04-22T21:09:45Z")
According to the requirements of importing data " GeoJSON supports precision upto 6 decimal places so you might want to consider simplifying features. If the file size of the resulting GeoJSON is large \>4MB, you will nee… --- ## [Problems with colors](https://community.geodesignhub.com/t/problems-with-colors/1128)
**Author:** [@f\_ernst](https://community.geodesignhub.com/u/f_ernst)\ **Replies:** 3\ **Last updated:** [April 22, 2021, 2:59am UTC](https://community.geodesignhub.com/t/problems-with-colors/1128 "2021-04-22T02:59:19Z")
I created a suitability map for energy and converted it to GeoJson according to the requirements explained in GeodesignHub. However, when I upload it into GeodesignHub the colors are not displayed correctly. Can some… --- ## [Creating a new project](https://community.geodesignhub.com/t/creating-a-new-project/25)
**Author:** [@hrishiballal](https://community.geodesignhub.com/u/hrishiballal)\ **Replies:** 0\ **Last updated:** [January 4, 2017, 9:17pm UTC](https://community.geodesignhub.com/t/creating-a-new-project/25 "2017-01-04T21:17:05Z")
Go to your profile. Click on the “+” button. Enter your invite code (see instructions to get one) and click on “Create Project.” The next step is to set the study area for the project in the form of a … --- ## [Adding a system](https://community.geodesignhub.com/t/adding-a-system/73)
**Author:** [@hrishiballal](https://community.geodesignhub.com/u/hrishiballal)\ **Replies:** 0\ **Last updated:** [January 5, 2017, 11:58am UTC](https://community.geodesignhub.com/t/adding-a-system/73 "2017-01-05T11:58:38Z")
You can have upto 10 systems in a project, if you are a beginner to Geodesign, we recommend having 5-7 systems for your project to focus the conversations. In the Administration / Project homepage, click on the “Manag… --- ## [What are the different paid support options?](https://community.geodesignhub.com/t/what-are-the-different-paid-support-options/83)
**Author:** [@hrishiballal](https://community.geodesignhub.com/u/hrishiballal)\ **Replies:** 0\ **Last updated:** [January 5, 2017, 1:02pm UTC](https://community.geodesignhub.com/t/what-are-the-different-paid-support-options/83 "2017-01-05T13:02:49Z")
Our aim is simple; to help you get the most out of Geodesignhub for the benefit of your organization and your geodesign project. No matter how complex your project is, we can provide complete support from start to finis… --- ## [Creating and managing design teams](https://community.geodesignhub.com/t/creating-and-managing-design-teams/77)
**Author:** [@hrishiballal](https://community.geodesignhub.com/u/hrishiballal)\ **Replies:** 0\ **Last updated:** [January 5, 2017, 12:11pm UTC](https://community.geodesignhub.com/t/creating-and-managing-design-teams/77 "2017-01-05T12:11:23Z")
To be able to “save” a synthesized design, a user must be a part of a design team. A design team can have one or more participants. There are two types of design team members: regular members and conductors. Only conduct… --- ## [A checklist of all data for your project](https://community.geodesignhub.com/t/a-checklist-of-all-data-for-your-project/46)
**Author:** [@hrishiballal](https://community.geodesignhub.com/u/hrishiballal)\ **Replies:** 0\ **Last updated:** [January 5, 2017, 10:03am UTC](https://community.geodesignhub.com/t/a-checklist-of-all-data-for-your-project/46 "2017-01-05T10:03:46Z")
This is a list of all the data that are required to run a project successfully. Geodesign Hub is a collaboration software with no inherent data or models and all data and content have be linked in to the software. The … --- ## [Frequently Asked Questions (FAQ)](https://community.geodesignhub.com/t/frequently-asked-questions-faq/197)
**Author:** [@hrishiballal](https://community.geodesignhub.com/u/hrishiballal)\ **Replies:** 0\ **Last updated:** [April 12, 2017, 9:01pm UTC](https://community.geodesignhub.com/t/frequently-asked-questions-faq/197 "2017-04-12T21:01:05Z")
In this topic, we have compiled a set of Frequently Asked Questions. Q: When should I consider a tool like Geodesignhub? Geodesignhub is a flexible decision making / management support tool that is used to facilitate me… [Next page](https://community.geodesignhub.com/c/support/9.md?page=1)